Managing Public Disputes: A Practical Guide for Professionals in Government, Business and Citizen's Groups
By Unknown Author.
Description
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: Ten proven principles for managing conflict A comprehensive framework with step-by-step procedures for creating productive outcomes Seven illustrative case examples Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation Suggestions for handling special problems such as re...
ISBN(s)
0787957429, 9780787957421
