Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales
By David Brock.
Description
Aftersales Management explores in detail the immense amount of money wasted in the retail industry every year on badly managed after sales processes, and looks at how to precent this happening. What happens after a sale if problems occur? How are they handled, and what processes can be applied to make sure that they are dealt with cost effectively for the company, while at the same time improving customer service and increasing sales?Aftersales Management sets out the legal position on customer rights, and explains to readers exactly what customers want, what salespeople want and how these ...
ISBN(s)
0749456418, 9780749456412
